Frequently asked questions

If you can't find what you're looking for, email our support team.

    • How do our pricing work?

      Our prices are charged on a monthly basis and already include VAT. Additionally, you can get yearly discounts through our billing portal.

    • How can I access ComplianceHive?

      You can use ComplianceHive on any device with a web browser by visiting App.compliancehive.eu. You can also install it as an application on your preferred device, check the links at the bottom for more information.

    • What is new with ComplianceHive?

      We are constantly working on new features and improvements. You can find our latest updates on our blog.

    • What is a software asset manager?

      This is a software package designed for managing other software. ComplianceHive is a Software Asset Manager. We help you manage your software assets and gain insight into the software you use.

    • What does the trial period mean?

      You can try our Growing Hive plan for free for 1 month. After that, you will automatically return to the free plan. No strings attached, no credit card required, and no sneaky automatic renewals. Want to stay on the Growing Hive plan? You can do that through our billing portal.

    • I have a question about my account, how can I contact you?

      Send us a message at support@compliancehive.eu or check out our contact page

    • How can I cancel my subscription?

      You can cancel your subscription at any time through our billing portal. You will still have access to your account until the end of the billing period. After that, you will automatically return to the free plan.

    • What data does ComplianceHive receive when a user logs in with Google/Microsoft?

      Only the user’s email address and basic profile information (name). Nothing else.

    • Does ComplianceHive get access to our files, calendars, or emails?

      No, ComplianceHive does not request or receive access to any files, calendars, emails, or other resources.

    • How can we revoke a user's access?

      Disabling the user in your organization's Google Workspace or Microsoft 365 account immediately revokes their ability to sign into ComplianceHive.

    • How do you generate reports?

      Open the ComplianceHive app and you will find the report button. Here you can generate several reports in Excel and PDF. ComplianceHive has multiple reports with a specific focus for different purposes. Check out all our reports in ComplianceHive.

    • How do I get started with ComplianceHive?

      Head over to our app and create an account. You can start using ComplianceHive for free right away by creating an Organization and adding your software as tools.

    • How do I setup autorenewals?

      You can enable autorenewals in the organisation settings in ComplianceHive. Connect your credit card, SEPA or PayPal to ComplianceHive and we will take care of your subscription automatically.

    • How do I upgrade my account?

      You can upgrade your account in the organisation settings in ComplianceHive. Choose the plan you want to upgrade to and press the button. We will automatically calculate any price differences for you. You will keep access to your current plan until the end of the billing period if you downgrade you plan. Any upgrade will be handled immediately.